Northern Line Drawing Studio Ltd. ("we", "us", "our") is committed to protecting the privacy and personal information of our clients, students, visitors, website users, and other individuals who interact with our drawing studio services. This Privacy Policy explains how Northern Line Drawing Studio Ltd. collects, uses, discloses, stores, and protects personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation.
1. Introduction and company information
This Privacy Policy applies to personal information handled by Northern Line Drawing Studio Ltd. in connection with our drawing-studio operations, including in-person classes, workshops, private instruction, event bookings, studio rentals, online inquiries, marketing communications, billing, and website interactions.
Company name: Northern Line Drawing Studio Ltd.
Address: Suite 204, 1240 Eglinton Avenue West, Toronto, ON M6C 2E3, Canada
Email: [email protected]
Phone: +1 (416) 587-9482
By using our services, contacting us, or providing personal information to Northern Line Drawing Studio Ltd., you acknowledge that your information may be handled as described in this Privacy Policy.
2. Data collection and processing
We collect personal information that is reasonably necessary for our business and service delivery. Depending on how you interact with us, this may include:
- Identification and contact information: name, email address, telephone number, mailing address, and emergency contact information where appropriate;
- Booking and transaction information: class registrations, workshop attendance, purchase history, payment records, invoices, and refund details;
- Communication information: messages, inquiries, feedback, and correspondence with our staff;
- Account and preference information: login details, communication preferences, and service interests;
- Technical and usage information: IP address, browser type, device information, website activity, and cookie-related data collected through our website or digital tools;
- Studio and participation information: attendance records, class participation details, and any accommodation requests relevant to our services;
- Marketing and consent information: records of newsletter subscriptions, promotional preferences, and consent choices;
- Payment-related information: payment status and limited billing details. We generally do not store full payment card information if payments are processed through a secure third-party processor.
We may collect personal information directly from you, automatically through our website or digital systems, from authorized representatives, or from third-party service providers who help us deliver our services.
We do not intentionally collect sensitive personal information unless it is reasonably required for a specific purpose, such as accommodating accessibility needs or emergency situations, and only with appropriate notice or consent where required by law.
3. Purpose of data processing
We use personal information for the following purposes:
- to register you for classes, workshops, events, memberships, and related studio services;
- to manage bookings, scheduling, attendance, cancellations, refunds, and customer support;
- to communicate with you regarding our services, confirmations, updates, reminders, and service notices;
- to process payments, issue receipts, and maintain accounting and tax records;
- to respond to inquiries, feedback, complaints, and requests;
- to personalize and improve our studio offerings, website, and customer experience;
- to send promotional materials, newsletters, and marketing communications where permitted by law and subject to your consent or opt-out rights;
- to maintain security, prevent fraud, and protect our business, clients, and staff;
- to comply with legal, regulatory, insurance, and record-keeping obligations;
- to accommodate accessibility, health, safety, or other legitimate participation needs;
- to manage business operations, including audits, analytics, and service development.
4. Legal basis for processing
Under Canadian privacy law, we generally collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances and, where required, with your knowledge and consent. Depending on the context, our processing may rely on one or more of the following grounds:
- Consent: where you have given express or implied consent to the collection, use, or disclosure of your personal information;
- Performance of a contract or service request: where processing is necessary to provide the services you request, such as class registration or workshop booking;
- Legal or regulatory obligation: where processing is required to comply with tax, accounting, reporting, or other legal obligations;
- Legitimate business purposes: where processing is necessary for operational, security, fraud prevention, or administrative purposes and is appropriate in the circumstances;
- Protection of vital interests or safety: where processing is necessary to protect the health or safety of individuals in emergency situations;
- Other purposes permitted or required by law: including where personal information may be used or disclosed without consent under applicable legislation.
Where consent is the basis for our processing, you may withdraw it subject to legal or contractual restrictions and reasonable notice, as described below.
5. Data sharing and third parties
We do not sell your personal information. We may share personal information only where necessary and appropriate for the purposes described in this Policy, including with:
- Service providers: companies that assist with website hosting, scheduling, payment processing, email delivery, analytics, customer management, cloud storage, and IT support;
- Professional advisors: lawyers, accountants, auditors, insurers, and consultants, where needed for professional services or compliance;
- Government or regulatory authorities: where disclosure is required or permitted by law, court order, subpoena, or similar legal process;
- Business partners or instructors: when necessary to deliver workshops, events, or collaborative studio services;
- Emergency responders or medical professionals: if reasonably necessary to protect health or safety in an emergency;
- Successors in business: in connection with a merger, sale, reorganization, financing, or transfer of all or part of Northern Line Drawing Studio Ltd., subject to confidentiality obligations and applicable law.
We take reasonable steps to ensure that third parties with access to personal information protect it in a manner consistent with this Privacy Policy and applicable privacy requirements.
6. Data transfer to third countries
Some of our service providers, hosting platforms, payment processors, or communication tools may store or process personal information outside Canada, including in the United States or other jurisdictions. As a result, your information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries.
Where personal information is transferred outside Canada, Northern Line Drawing Studio Ltd. uses contractual, technical, and organizational safeguards designed to protect it appropriately. We assess the sensitivity of the information and the risks associated with cross-border processing before engaging such providers.
7. Storage duration
We retain personal information only as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with legal and accounting requirements, to resolve disputes, and to enforce our agreements.
Retention periods may vary depending on the type of information and the purpose of processing. For example:
- booking and transaction records are kept for the period required for business, tax, and accounting purposes;
- customer communication records are retained as needed to respond to inquiries and maintain service history;
- marketing consent records are retained until you opt out or withdraw consent, plus a reasonable period thereafter to maintain compliance records;
- website analytics and cookie-related data are retained according to our internal practices and the settings of the relevant tools or platforms.
When personal information is no longer required, we will delete it, anonymize it, or securely destroy it in accordance with our retention practices and applicable law.
8. User rights
Subject to applicable law, you may have the following rights regarding your personal information held by Northern Line Drawing Studio Ltd.:
- Access: to request confirmation of whether we hold personal information about you and to request a copy of that information;
- Rectification: to request corrections to inaccurate, incomplete, or outdated personal information;
- Erasure: to request deletion of personal information in appropriate circumstances, subject to legal and operational retention requirements;
- Restriction: to request that we limit certain processing in specific circumstances;
- Data portability: to request a copy of certain personal information in a structured, commonly used format where applicable and feasible;
- Objection: to object to certain processing, including some forms of direct marketing or processing based on legitimate business interests where applicable.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding. We will respond within a reasonable time and in accordance with applicable legal requirements. In some cases, we may not be able to fulfill a request where permitted or required by law.
9. Withdrawal of consent
Where we rely on your consent to collect, use, or disclose personal information, you may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
Withdrawing consent may affect our ability to provide certain services, such as class updates, marketing communications, or optional digital features. If you withdraw consent for certain uses, we will stop those uses where required, but we may continue to process information where permitted or required by law.
You can withdraw consent for marketing emails by using the unsubscribe link in our messages or by contacting us directly at [email protected].
10. Right to complain
If you have concerns about our privacy practices or believe that Northern Line Drawing Studio Ltd. has handled your personal information in a manner that does not comply with this Privacy Policy or applicable Canadian privacy law, you may contact us first so that we can try to resolve the issue.
You also have the right to make a complaint to the appropriate privacy regulator, including the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy authority. We encourage you to contact us first so we can address your concern promptly and directly.
11. Data security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, and destruction. These measures may include:
- access controls and role-based permissions;
- password protection and authentication practices;
- secure payment processing through third-party providers;
- data minimization and retention controls;
- staff awareness and confidentiality obligations;
- regular review of systems and service providers where appropriate.
Although we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security. If we become aware of a security incident involving personal information, we will respond in accordance with applicable legal requirements, including notification obligations where required.
12. Contact information
If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:
Northern Line Drawing Studio Ltd.
Suite 204, 1240 Eglinton Avenue West
Toronto, ON M6C 2E3
Canada
Email: [email protected]
Phone: +1 (416) 587-9482
13. Changes to privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, services, or operational needs. Any revised version will be posted on our website or otherwise made available to you with the updated effective date.
Your continued use of our services after any changes become effective means that you acknowledge the updated Privacy Policy, to the extent permitted by law. We encourage you to review this Policy periodically to stay informed about how Northern Line Drawing Studio Ltd. protects your personal information.